In this post, I’ll discuss how to break down desired results into repeatable processes that are easy to manage and possible to train others to do.  This exercises starts with identifying the desired results.  Remember the acronym, S.M.A.R.T. when it comes to picking your desired results (Specific, Measurable, Attainable, Relevant, Time-boxed).  In a previous article, [...]

Business is competitive.  Stay ahead of the curve by becoming a better student and teacher.  But before you can start learning or teaching, you need to decide which topics you want to study.  This decision has tremendous strategic impact on both you and your organization.  It will determine your core capabilities; which in turn will [...]

Content Management Systems (CMS) rank highly on my list of top business process time savers.  Can you think of the last time you wanted to make a website text change?  Add an extra page?  Link them together?  How many people need to be involved to do that?
If your website has more than 10 pages, you [...]